Frequently Asked Questions

Find answers to common questions about using Jasmine RMS.

Before you begin make sure you have Admin role.

1. Login in Jasmine Admin app
2. Go to system settings.
3. Choose menu management
4. Select items management
5. Choose your menu and category is which you want to add or modify the item.
6. Click "Add New" for adding new item and "modify" for modify the existing item.
7. Add / Modify the desired fields and click "Confirm"

Before Login make sure you have admin role.

1. Login in Jasmine admin app
2. Go to system settings
3. Select menu management
4. Select categories management.
5. Click add new to add new category or modify to modify the existing category name.
6. Add or Modify the necessary fields and click "Confirm"

Before Login make sure you have Admin role.

1. Login in Jasmine admin app
2. Go to system settings
3. Select Menu management
4. Select Add-Ons management.
5. Click Add new to add new Add-On or Modify to modify the existing Add-On name.
6. Add or Modify the necessary fields and click "Confirm"

Before Login make sure you have Admin role.

1. Login in Jasmine admin app
2. Go to system settings.
3. Select Menu management.
4. Select Add-Ons management.
5. Choose your menu and name of item.
6. Select add-on from Add-Ons name list that you want to assign then click ">" right arrow to
assign to selected item.
7. Click Change settings and mark "Show Add-On on selling screen"
If Add-On is mandatory then mark "Add-Ons are mandatory.
If Menu item has multiple Add-Ons then mark "Waiter can select Multiple Add-Ons"

Before Login make sure you have Admin role.

1. Login in Jasmine admin app.
2. Go to system settings.
3. Select Menu management.
4. Select Allergy Tags Management.
5. Choose allergy tag from "Choose Allergy Tag" drop down list and then click assign.
6. Click Close.

Before Login make sure you have admin role

1. Login in to Jasmine Admin app
2. Go to system settings.
3. Choose users management
4. Choose users Definition
5. Click "Add-new" / "Modify" and add the desired details (Remember in modify you cannot modify the name once its defined)
6. Click Save

Before Login make sure you have admin role

1. Login in to Jasmine Admin app
2. Go to system settings.
3. Choose users management
4. Choose users Definition
5. Click Modify and unmark "is Active"
6. Click Save

NOTE: You cannot delete permanently from system because user has did transactions in past.

Before Login make sure you have Admin role.

1. Login in to Jasmine Admin app.
2. Go to system settings.
3. Choose users management
4. Choose users Authorities.
5. Select user from "Users drop down list".
6. Expand roles from "Available roles".
7. Select the role and click "Add" to assign role as per user designation.

Before Login make sure you have admin role.

1. Go to system settings
2. Select "Layout Management."
3. Choose "Dinning Sections."
4. Click "Add new" to define dinning section.

Before you begin, make sure that you have Administrator Role.

Login to Admin module.
Go to Settings.
Choose Receipt Settings.
Enter the needed footer
Press Confirm button.

Please note that all POS terminal need to restart to make this change affective.

Before Login make sure you have admin role.

1. Go to system settings.
2. Select "Layout Management."
3. Choose "Dinning Tables."
4. Choose Section then click add new and define tables.

Before Login make sure you have admin role.

1. Go to system settings
2. Select "Accounting Management."
3. Choose " Accounting Settings."
4. Unmark "Print Accountant Voucher on Sales Close"

Before Login make sure you have admin role.

1. Go to system settings
2. Select "Kitchen settings."
3. Choose "Ordering Printing Method."
4. Select Ordering printing method as " Receipt Printer"

Before Login make sure you have admin role.

1. Go to system settings
2. Select "Kitchen settings."
3. Choose "Stations/Printers."
4. Click "Add new" and add name of station

Before you begin make sure you have Admin role.

1. Login in Jasmine Admin app
2. Go to system settings.
3. Choose menu management
4. Select items management
5. Choose your menu and category in which that item is
6. Click "Modify" and change "Default Printer / Station" from Food to Sweets.
7. Click confirm

Before Login make sure you have admin role.

1. Go to system settings
2. Select "Kitchen settings."
3. Choose "Dispatching/Packaging."
4. Mark "use Packaging Printer"
5. Select the name of printer from "Packaging Printer" Dropdown list.
6. Click "Add" to add name of stations that you want them in packaging printer.
7. Click "Save"

Before Login make sure you have admin role.

1. Go to system settings
2. Select "Delivery Companies."
3. Click "Add new" and add the desired details.
4. Click "Save"

Yes you can add
Before Login to admin app make sure you have admin role.

1. Go to system settings.
2. Select "Discounts Management."
3. Click "Add new" and add the desired details.
4. Click "Save"

Before Login make sure you have admin role.

1. Go to system settings
2. Select "Drivers Management."
3. Click "Add new" and add the desired details.
4. Click "Save"
5. If you want to deactivate the driver then click "Modify" and unmark "Is Active"

Yes you can define
Before Login make sure you have admin role.

1. Go to system settings
2. Select "Void/Re-open reasons ."
3. Select reasons category and click "Add new" and add the desired details.
4. Click close

Check all printers have electricity.
Check Jasmine print server is running.
Check internet cable is plugged correctly.

Check the internet connection.
Restart the application.

Yes you can.
1. Log in to POS terminal app
2. From left side options click "Orders Management"

1. Log in to POS terminal app.
2. Go to settings from top.
3. Select terminal settings.
4. Select printer that you want to assign as a bill printer from "Default Receipt Printer" dropdown list.
5. Click "Apply & Reload"

Yes you can.
1. Login to POS Terminal app
2. Go to settings from top
3. Select "Terminal Settings"
4. Choose Color from "Styling and Coloring" dropdown list.

1. Login to POS Terminal app.
2. Go to "Reports" from top.
3. Here you can find all types of reports.

1. Go to "Orders amanagement"
2. Select "switch tables"
3. Select the new table from "Available Tables" list and click "Switch"
4. If the waiter is also changed then select new waiter from "New waiter" dropdown list.

Yes you can.
1. Go to "Orders management".
2. Select "Switch Waiters"
3. Here you can switch the waiter.

Yes you can but make sure you have the authority to Reopen the order.

1. Go to "Orders management"
2. Select "Reopen order".
3. Click the order number that you want to reopen then click "Reopen selected order"
4. Put your name, password and valid reason. without valid reason you can not open the order.

No you can not.
if there is genuine error, send us request from authorize person we will it do for you.

if you have authority to reopen the order, yes you can void the item by reopening the order.

Yes authorize persons will receive notification of reopen and void in SMS or email what ever selected in the contract

Right click on the order number then select "Assign Driver", select the name of driver and click " Confirm"

No you cannot.

First of all make sure you have discount authority.
Only way is to reopen the order again and then give discount then press check.

1. From left side options click on "Working Day"
2. Click "close working day"
3. Create Backup of the day.
4. Click 'Close Working Day'

No.
Date will only change once you closed the day.

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Jasmine RMS is an integrated restaurant operating system that gives owners clear visibility, managers real authority, and teams the structure to operate consistently.

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