Users' FAQ


How can I add or modify the menu item ?

Before you begin make sure you have Admin role.

1. Login in Jasmine Admin app
2. Go to system settings.
3. Choose menu management
4. Select items management
5. Choose your menu and category is which you want to add or modify the item.
6. Click "Add New" for adding new item and "modify" for modify the existing item.
7. Add / Modify the desired fields and click "Confirm"

How to add new Menu Category?

Before Login make sure you have admin role.

1. Login in Jasmine admin app
2. Go to system settings
3. Select menu management
4. Select categories management.
5. Click add new to add new category or modify to modify the existing category name.
6. Add or Modify the necessary fields and click "Confirm"

How can I add new Add-on?

Before Login make sure you have Admin role.

1. Login in Jasmine admin app
2. Go to system settings
3. Select Menu management
4. Select Add-Ons management.
5. Click Add new to add new Add-On or Modify to modify the existing Add-On name.
6. Add or Modify the necessary fields and click "Confirm"

How can I assign an Add-on to the menu item?

Before Login make sure you have Admin role.

1. Login in Jasmine admin app
2. Go to system settings.
3. Select Menu management.
4. Select Add-Ons management.
5. Choose your menu and name of item.
6. Select add-on from Add-Ons name list that you want to assign then click ">" right arrow to
assign to selected item.
7. Click Change settings and mark "Show Add-On on selling screen"
If Add-On is mandatory then mark "Add-Ons are mandatory.
If Menu item has multiple Add-Ons then mark "Waiter can select Multiple Add-Ons"

How can I assign an allergy tags to Menu item?

Before Login make sure you have Admin role.

1. Login in Jasmine admin app.
2. Go to system settings.
3. Select Menu management.
4. Select Allergy Tags Management.
5. Choose allergy tag from "Choose Allergy Tag" drop down list and then click assign.
6. Click Close.

How can I add new or modify existing User ?

Before Login make sure you have admin role

1. Login in to Jasmine Admin app
2. Go to system settings.
3. Choose users management
4. Choose users Definition
5. Click "Add-new" / "Modify" and add the desired details (Remember in modify you cannot modify the name once its defined)
6. Click Save

How can I delete the user?

Before Login make sure you have admin role

1. Login in to Jasmine Admin app
2. Go to system settings.
3. Choose users management
4. Choose users Definition
5. Click Modify and unmark "is Active"
6. Click Save

NOTE: You cannot delete permanently from system because user has did transactions in past.

How can I assign the authorities to the user as per his designation?

Before Login make sure you have Admin role.

1. Login in to Jasmine Admin app.
2. Go to system settings.
3. Choose users management
4. Choose users Authorities.
5. Select user from "Users drop down list".
6. Expand roles from "Available roles".
7. Select the role and click "Add" to assign role as per user designation.

How can I define dinning sections?

Before Login make sure you have admin role.

1. Go to system settings
2. Select "Layout Management."
3. Choose "Dinning Sections."
4. Click "Add new" to define dinning section.

How can I change the receipt footer?

Before you begin, make sure that you have Administrator Role.

Login to Admin module.
Go to Settings.
Choose Receipt Settings.
Enter the needed footer
Press Confirm button.

Please note that all POS terminal need to restart to make this change affective.

How can I add dining table under dinning section?

Before Login make sure you have admin role.

1. Go to system settings.
2. Select "Layout Management."
3. Choose "Dinning Tables."
4. Choose Section then click add new and define tables.

I don't need Accountant copy while closing the order.

Before Login make sure you have admin role.

1. Go to system settings
2. Select "Accounting Management."
3. Choose " Accounting Settings."
4. Unmark "Print Accountant Voucher on Sales Close"

I want KOT on Bill printer.

Before Login make sure you have admin role.

1. Go to system settings
2. Select "Kitchen settings."
3. Choose "Ordering Printing Method."
4. Select Ordering printing method as " Receipt Printer"

How can I add Kitchen Stations

Before Login make sure you have admin role.

1. Go to system settings
2. Select "Kitchen settings."
3. Choose "Stations/Printers."
4. Click "Add new" and add name of station

Why Menu item related to sweet section printing in food section?

Before you begin make sure you have Admin role.

1. Login in Jasmine Admin app
2. Go to system settings.
3. Choose menu management
4. Select items management
5. Choose your menu and category in which that item is
6. Click "Modify" and change "Default Printer / Station" from Food to Sweets.
7. Click confirm

How can I set Dispatching/Packaging printer?

Before Login make sure you have admin role.

1. Go to system settings
2. Select "Kitchen settings."
3. Choose "Dispatching/Packaging."
4. Mark "use Packaging Printer"
5. Select the name of printer from "Packaging Printer" Dropdown list.
6. Click "Add" to add name of stations that you want them in packaging printer.
7. Click "Save"

How can I add Mobile delivery company into the system?

Before Login make sure you have admin role.

1. Go to system settings
2. Select "Delivery Companies."
3. Click "Add new" and add the desired details.
4. Click "Save"

Can I add name of discount with fix Percentage or Amount?

Yes you can add
Before Login to admin app make sure you have admin role.

1. Go to system settings.
2. Select "Discounts Management."
3. Click "Add new" and add the desired details.
4. Click "Save"

How can I add name of restaurant drivers into the system?

Before Login make sure you have admin role.

1. Go to system settings
2. Select "Drivers Management."
3. Click "Add new" and add the desired details.
4. Click "Save"
5. If you want to deactivate the driver then click "Modify" and unmark "Is Active"

Is it possible to define fix "Re-open / Void" reasons?

Yes you can define
Before Login make sure you have admin role.

1. Go to system settings
2. Select "Void/Re-open reasons ."
3. Select reasons category and click "Add new" and add the desired details.
4. Click close

Why my kitchen printer is not working

Check all printers have electricity.
Check Jasmine print server is running.
Check internet cable is plugged correctly.

what should I do if POS app is stuck?

Check the internet connection.
Restart the application.

Can I see all types of orders in on screen?

Yes you can.
1. Log in to POS terminal app
2. From left side options click "Orders Management"

How to assign bill printer?

1. Log in to POS terminal app.
2. Go to settings from top.
3. Select terminal settings.
4. Select printer that you want to assign as a bill printer from "Default Receipt Printer" dropdown list.
5. Click "Apply & Reload"

Can I change the color of POS Terminal App?

Yes you can.
1. Login to POS Terminal app
2. Go to settings from top
3. Select "Terminal Settings"
4. Choose Color from "Styling and Coloring" dropdown list.

From where can I see the reports for my Restaurant?

1. Login to POS Terminal app.
2. Go to "Reports" from top.
3. Here you can find all types of reports.

If customer move from one table to other how can I change this in POS Terminal?

1. Go to "Orders amanagement"
2. Select "switch tables"
3. Select the new table from "Available Tables" list and click "Switch"
4. If the waiter is also changed then select new waiter from "New waiter" dropdown list.

Can I Switch order from one waiter to other?

Yes you can.
1. Go to "Orders management".
2. Select "Switch Waiters"
3. Here you can switch the waiter.

Can I Re-open the closed order?

Yes you can but make sure you have the authority to Reopen the order.

1. Go to "Orders management"
2. Select "Reopen order".
3. Click the order number that you want to reopen then click "Reopen selected order"
4. Put your name, password and valid reason. without valid reason you can not open the order.

Can I Reopen the order once I closed the day?

No you can not.
if there is genuine error, send us request from authorize person we will it do for you.

Can I void the item after sending it to kitchen?

if you have authority to reopen the order, yes you can void the item by reopening the order.

Can owner or manager receive notifications of Re-open and void item?

Yes authorize persons will receive notification of reopen and void in SMS or email what ever selected in the contract

For Restaurant own delivery service how to assign driver to the order?

Right click on the order number then select "Assign Driver", select the name of driver and click " Confirm"

Is it possible to give discount after printing check copy?

No you cannot.

First of all make sure you have discount authority.
Only way is to reopen the order again and then give discount then press check.

How can I close the day?

1. From left side options click on "Working Day"
2. Click "close working day"
3. Create Backup of the day.
4. Click 'Close Working Day'

After 12.00am in midnight does date automatically change?

No.
Date will only change once you closed the day.